We provide IT Service Management (ITSM) and ITIL consulting services focused on designing, reviewing, and maturing enterprise technology services across complex public and private sector environments. My expertise spans service design, service transition, operations, and governance—helping organisations stabilise critical services, improve operational resilience, and ensure technology investments deliver measurable business value. I work closely with executive, operational, and technical stakeholders to assess current-state service capability, identify risks and gaps, and design pragmatic operating models aligned to ITIL, IT4IT, Agile, DevOps, and contemporary service management practices.
ITSM & ITIL Advisory (Service Design to Operations)
- End-to-end service design, transition, and operational maturity uplift
- ITIL 4–aligned operating model design and optimisation
- BAU readiness, service onboarding, and transition assurance
- Governance, performance management, and continuous improvement frameworks
Operating Model Design & Service Transformation
- Target operating model (TOM) and service delivery model design
- Role clarity, RACI models, and capability uplift
- Service integration across vendors and internal teams
- Pragmatic transformation roadmaps aligned to organisational maturity
Cyber Security Service Reviews & Operational Readiness
- Current-state assessments of cyber security services and platforms (e.g. PAM)
- Alignment of cyber services with ITSM and operational processes
- Mapping security capabilities to ASD Essential Eight from a service and governance lens
- Identification of operational, capacity, and risk gaps impacting service sustainability
Executive Advisory, Audit & Decision Support
- Information systems audit and control assessments (CISA-aligned)
- Service reviews, capacity modelling, and investment justification
- Executive briefing notes, options analysis, and risk-based recommendations
- Support for CIO, CISO, and audit and risk committees